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Claims solutions for businesses

We deliver strong results to protect your claims interests

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Comprehensive claims management for stronger outcomes

We achieve strong claims results through a thorough and comprehensive approach.

From the initial review of incidents to proactive claims handling and detailed risk analysis and reporting, we manage every step to protect your interests.

Below is an overview of our process.

1. Notifications management

We handle the lodging and management of ‘notifications’ – incidents that might lead to a claim. 

Our service can help you by: 

  1. Relieving your team of administrative tasks and workload
  2. Monitoring risk trends within your business 
  3. Securely storing all incident information in a confidential database.

2. Claims management

Under-deductible claims

When a claim falls within your deductible (a request for compensation), we: 

  1. Carefully review all evidence in our database to assess your liability and explain our findings clearly
  2. Analyse the claim amount using the evidence, set appropriate reserves, and develop effective strategies
  3. Provide you with advice and seek your approval before efficiently resolving the claim, ideally before it reaches court.

Over-deductible claims

If a claim exceeds your deductible, we:
  1. Act as your dedicated advocate throughout the claim process to protect your interests
  2. Maintain clear and open communication with all parties involved, including law firms, insurers and other stakeholders
  3. Manage defence costs carefully to ensure they are reasonable and help safeguard your financial position.

3. Risk reporting

By securely storing incident and claims data, Risksmart can generate insightful reports highlighting key risks and trends within your business. We:

  1. Analyse this data to help reduce claims costs and minimise future risks
  2. Keep you informed with the latest industry updates and relevant case law
  3. Provide practical recommendations to improve your business processes and strengthen your defence against claims.

Risksmart aims to safeguard your business

Risksmart works proactively with customers, law firms, claimants and insurance partners to protect your business and keep your costs under control.

Get in touch

Risksmart Claims Solutions Pty Limited (Risksmart) ABN 48 122 240 224.

Risksmart holds Australian Financial Services Licence 530859 under which Risksmart is authorised to provide claims handling services. This website contains general information, does not take into account your individual objectives, financial situation or needs and may not suit your personal circumstances. Risksmart is not a law firm and do not provide legal advice. Any statements on this website concerning insurance claims or legal matters are based solely on Risksmart’s experience as a claims handling service provider and are not to be relied upon as expert legal advice.

LCPA 25/1017